Namrata Rana

Namrata specialises in doing work for early stage projects which require her expertise in designing and structuring unique and differentiated customer experiences. Her recent work has involved establishing new business models and customer experience frameworks in Health, Retail, Sustainability, Financial Services and IT for Fortune 500 companies such as BP, Unilever, Motorola, GM etc.

Her health care projects have involved work in the areas of customer experience design, relationship programmes, communication and implementation for hospitals and nursing homes for Max Healthcare as well as wellness centers and spas for Unilever.

She is an MBA from IIM Ahmedabad and a PG from Cambridge University. She is a well sought after speaker in various forums such as CII, FICCI etc.

Namrata provides Healthji with deep insights into Customer Experience as well as Product Strategy and Positioning in the Indian Market.